THE TUSKA LIFETIME GUARANTEE
MADE TO BE KEPT
Every Tuska is made by hand to last a lifetime. We stand behind our craft, and we mean it literally.
THE PROMISE
WE REPAIR OUR CRAFTSMANSHIP, FREE, FOR LIFE
A Tuska bag is built in our Cape Town atelier to outlast trends, seasons, and years of daily use. But leather lives a life. Straps soften, zips tire, stitching is asked to hold.
If anything ever fails through the way your bag was made, or through the honest wear of everyday use, bring it home. A zip that splits, stitching that lets go, a clasp that gives way. We'll repair it, parts and labour, at no cost, for as long as you own it. The same hands that made it will put it right.
We don't believe in disposable leather. We believe in bags built to be repaired, not replaced.
IF A BAG EVER NEEDS US
HOW IT WORKS
01. Get in touch
Email the atelier with your order number and a photo of the piece.
02. Send it home
Post your bag to us in Cape Town. Shipping to and from the atelier is on you; the repair is on us.
03. We restore it
The same hands that made it, mend it. Parts and labour included.
04. Back to you
Returned ready for its next years.
THE SHAPE OF THE PROMISE
WHAT'S COVERED, AND WHAT'S NOT
The Lifetime Guarantee covers the original owner and requires proof of purchase. Return shipping both ways is the owner's responsibility, and every repair is assessed at the atelier's discretion.
Covered
Zips. Stitching. Hardware. Seams and straps.
Any fault in our materials or workmanship, and any failure from normal, everyday use. All parts and all labour, free, for the lifetime of the bag.
Not covered
Accidental damage. Misuse. Spills. Cosmetic wear.
And leather simply doing what leather should: ageing, softening, taking on its patina. Those are features, not faults.
THE FINE PRINT
The terms, in plain language
TERMS OF THE GUARANTEE
A goodwill guarantee of Tuska Atelier's craftsmanship. It is not an insurance policy, a warranty covering accidental damage, or a promise to replace. It is our commitment to repair faults in our making, and failures from normal use, for as long as you own the bag.
The original purchaser only, and it is non-transferable: it does not pass to a new owner if the bag is gifted, sold, or inherited. Valid proof of purchase is required, and we may ask to inspect the bag to confirm it is a genuine Tuska piece.
Faults in materials and workmanship, and failures that arise from normal, everyday use: zips, stitching, hardware, seams, and strap attachments. Every repair is assessed and carried out at the atelier's sole discretion.
Accidental damage (drops, tears, crushing), misuse, neglect, overloading, water, heat, chemical or dye damage, general cosmetic wear, scuffs and scratches, deliberate damage, commercial or rental use, improper storage, and any repair or alteration carried out by anyone other than Tuska Atelier.
Some damage is beyond practical repair. Where a piece cannot reasonably be restored, we may decline the repair or offer to remake or replace it at a fair cost. The guarantee does not entitle you to a free replacement bag.
Leather ages, patinas, softens, and marks. These are features, not faults, and are not covered or "repaired." We restore a bag's function and integrity; we do not return it to factory-new, and exact colour or grain matching on aged leather cannot be guaranteed. Discontinued hardware or leather is substituted as closely as possible, at our discretion.
Return shipping both ways is the owner's responsibility and cost. Items are sent at the owner's risk, so we recommend insured, tracked shipping. Tuska Atelier is not liable for loss or damage in transit. International owners are responsible for all shipping, customs, duties, and any import/export permits; some items may not be able to cross borders.
Repairs are completed as promptly as care allows, with no guaranteed turnaround. We are not liable for any inconvenience or loss arising from the time a bag is with us.
This guarantee is offered in addition to your rights under South African consumer law and does not limit or replace them.
Tuska Atelier may amend or withdraw the Lifetime Guarantee for future purchases at any time.
MADE TO BE KEPT
BUY ONCE. KEEP IT FOR LIFE.
That's the whole idea. If your Tuska ever needs us, email admin@tuskaatelier.co.za with your order number and a photo of the piece, and the atelier will take it from there.
African craftsmanship