Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for returns

To be eligible for a return, your item must be in the same condition that you received it, unused, unworn, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note:
Customised or personalised items (including embossing, embroidery, or engraving) cannot be returned or refunded.

How to start a return

To start a return, please contact us at admin@tuskaleather.co.za with:

• Your order number or proof of purchase

• The reason for the return

If your return is approved, we will arrange collection of the item and provide instructions on next steps. Items sent back without prior approval will not be accepted.

Return address will be provided once the return request is approved.

Damages and issues

Please inspect your order upon delivery and contact us immediately if:

• The item is defective

• The item is damaged

• You received the incorrect item

We will assess the issue and make it right as quickly as possible.

Non-returnable items

The following items are not eligible for return:

• Custom or personalised products

• Sale items

• Gift cards

If you are unsure whether your item qualifies, please contact us before initiating a return.

Exchanges

If you would like a different item, the quickest option is to return the original item (subject to approval). Once the return is accepted, you may place a new order separately.

European Union – 14 day cooling-off period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must be unused, unworn, in original packaging, and accompanied by proof of purchase. Customised items remain excluded.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at admin@tuskaleather.co.za.